FAQS
If you would like to change your shipping address contact us with your order number and correct shipping address and we will update your information right away. Please note, this is subject to the order not already dispatched.
Business days are considered to be Monday through Friday, excluding National Holidays.
We pack our wrapping papers flat in a box or rolled and inserted inside a box to avoid any creases.
For bulk orders of wrapping papers, we use customised postal tubes.
Unfortunately, we can only ship to one address per order. If you would like to ship to two different addresses then you would need to place two separate orders with different shipping addresses.
STANDARD delivery is FREE for mainland UK and free on orders over £200 for international orders. Standard orders are shipped via Royal Mail. A tracking code will be emailed to you as soon as we dispatch the item.
NEXT DAY delivery (Mon-Fri) costs £9.99 for deliveries within mainland UK and is free on orders over £400. Next day orders are shipped via Royal Mail. A tracking code will be emailed to you as soon as we dispatch the item.
For order deliveries within the UK mainland, we offer two options:
STANDARD delivery – orders will arrive between 3-10 days from the order date.
NEXT DAY delivery - orders will arrive within 1-2 days from the order date, depending on what time the order was placed. Please note during peak times (e.g. Christmas season), it may take longer.
Yes we deliver internationally. Please contact us to check if we deliver to your country if you do not see your country on the drop down list.
We send all high-value items through a ‘signed for’ service. We will let you know how you can track your item and when it will be delivered. The courier will attempt to make delivery and obtain a signature up to 3 times before the parcel is returned to us.
If your item is out of stock, we’ll email you to let you know.
If you’ve placed a pre-order, you will be charged and the item will be shipped to you as soon as we have it in stock. If the item has not come into stock within the stipulated time, we'll cancel your order and refund you the amount.
If you do not wish to wait for the item, please contact us to cancel your order and we will refund the amount to you.
If your delivery is overdue, then please contact us to let us know and we will look into this for you.
We deliver to most postal areas in the UK, including Northern Ireland. However, we may not be able to deliver to certain postal codes due to unavailability of courier to these regions. We will let you know if we are unable to deliver to these places. Alternatively, you can email us to check if you can send an item to one of the above mentioned regions.
We do reserve the right not to deliver an order if we believe the address isn’t valid, for example to a communal postal address or P.O. box address or incomplete address. We will let you know if we are unable to deliver to these places or contact you for a valid/correct address. We encourage you to include your mobile number when placing an order with us.